problem installing agent on windows 2008 server

sharas · Post by **sharas** » 07 Oct 2010 11:53

Hi All,

I tried installing Control-M agent on windows 2008 server 86_64 .

It finsihed and when i ran ag_duag_comm. it threw below errors .

Server-Agent Connection mode : Transient
Access is denied.
System ping to Server Platform : Failed
Could Not Find C:\Program Files (x86)\BMC Software\CONTROL-M Agent\Default\TEMP\
ping.dat
Access is denied.
Agent ping to Control-M/Server : Failed
Could Not Find C:\Program Files (x86)\BMC Software\CONTROL-M Agent\Default\TEMP\
ag_ping.dat

Agent services status:
======================
Agent Router : Error querying service
Agent Listener : Error querying service
Agent Tracker : Error querying service
Agent FileWatcher : Error querying service

DNS Translation of Server : 128.8.180.48 (In 0 seconds)
--- End of Report ---

Any ideas ?

Thanks,
Sharas .

Zimbo · Post by **Zimbo** » 07 Oct 2010 6:57

What is your agent version?

And do you run it locally or under a domain account?

sharas · Post by **sharas** » 08 Oct 2010 7:18

Hi,

Thanks for you reply. The version is 6.3.01 . It was fixed after installing fix pack 4 .

agent is installed with local account and this is our first agent on 2008 server.

We encountered another difference with this agent on windows 2008 .

We always set configuration to " log on as a user " "Y" .

And leave the services to local system .

But with this configuration jobs are not being submitted , they fail with below error . where as all agents on other windows OS are able to submit jobs with this configuration. What could be the problem ?

07/10/10 15:35:26 TR5080 FAILED TO SUBMIT JOB LCTMAGNT ctmag3. Message from Agent follows
07/10/10 15:35:26 TR5167 The CONTROL-M/Agent services should run under the 'This Account' Log On option. Currently it is 'Local System Account'.
07/10/10 15:35:26 TR5134 ENDED NOTOK

Thanks in advance.
Sharas.

LordOfAfford · Post by **LordOfAfford** » 12 Oct 2010 10:58

If you put " log on as a user " "Y" you have to configure the service with that user and don't forget the section on Local Security Policies to change the ones where the service account needs to be added.

nojetlag · Post by **nojetlag** » 15 Oct 2010 1:41

As sharas says, in the old version of windows it did run when the services were under "Local System" you just had to make sure that user/pw was stored locally with ctmpwd.

Anybody knows if this is a bug on Win2008 64bit, or what is the reason behind such a fundamental change of behaviour ?