sending shouts from agentless (remote host)

sharonc · Post by **sharonc** » 02 Oct 2007 5:59

Hi,
I was wondering if anyone has experienced the following issue.
I have a batch job, which runs on a remote host. The job runs fine, however, when it comes to sending a shout (to an e-mail) to notify the status of the job, that part fails.
I run it on a normal agent, and the shout works ok.
All communications between remote host and controlm server are all OK.

Thanks.

philmalmaison · Post by **philmalmaison** » 02 Oct 2007 1:29

do it works on a normal agent ?
what kind of way are you using to send mail ?
regards
philmalmaison

mauriziog · Post by **mauriziog** » 02 Oct 2007 3:42

The shout is sent to an agent program or server program?

Thwe shout to a ECS of a normal message works?

sharonc · Post by **sharonc** » 03 Oct 2007 12:45

Yes, it works on a normal agent.
I set up a shout entry in controlm server which points to a physical email address.
Shout to ECS works. It doesn't work when it is an email address.
The Shout Destination Type is 'M' for Mail.
Address Type is 'S' Server
A Logical Name, then a Physical email address.

mauriziog · Post by **mauriziog** » 03 Oct 2007 9:55

You can try to send an e-mail with the do-mail option.
You must configure on the server the SMTP settings, for e-mails is always better.

I think that can be a antispam or avirus setting that block the e-mail sent from the remote agent.
Or is a remote host limit/bug because if you set the shout to a Server logical name, the launch is done by the server (but the begin of the process starts from agent).

Is interesting because can be that the shouts to a server program have problems on remote hosts.

sharonc · Post by **sharonc** » 04 Oct 2007 12:44

I've tried DO MAIL function as well... it doesn't work on the remote host.
Yes it is very interesting indeed...
I thought I'd just ask, if anyone has come across this issue.
Anyway, I've logged a case with BMC to get their assistance.

mauriziog · Post by **mauriziog** » 04 Oct 2007 11:26

Open a case to BMC support.
And dont forget to report here the results.
Thanks

sharonc · Post by **sharonc** » 10 Oct 2007 12:02

I did my own testing, and found that the shout will work on the remote host, if you turn off the parameter ADD_SYSOUT_TO_EMAIL A in the config.dat file on the controlm server.
So, I have provided feedback to bmc development to see if they can fix this issue.