Control-m Server shutdown...

soissons · Post by **soissons** » 13 Jul 2011 10:40

Hello Guys (and girls ^^)

every days at 6:30AM my control-m server shutdown...

I have an error in my logs :

0712 14:56:42.35 Local host: schprd1v - Windows 2003 Service Pack 2 build 3790 - x86 Family 6 Model 23 Stepping 8, GenuineIntel
0712 14:56:42.37 SERVER 6.4.01.500 - folder 1973 - Thu Nov 18 10:57:33 2010
0712 14:56:42.37 Local IP address: 'xxx.x.x.xxx'
0712 14:56:42.37 == PROCESS SU STARTED ==
0712 14:56:42.37 pid=2224 (decimal) , envvar CTMSUHNDL=''

0712 14:56:42.53 Primary: Provider Error number: 80040e4d Login failed for user 'ctmprduser'.
0712 14:56:42.53 COM Error Code = 80040e4d ;Code meaning = IDispatch error #3149 ;Source = Microsoft OLE DB Provider for SQL Server ;Description = Login failed for user 'ctmprduser'.
0712 14:56:42.53 DB_GetDBproc(StructProc=00604FB4) - Failed
0712 14:56:51.74 Start process 'CD', Pid='c10', Run=1.
0712 14:56:51.75 Start process 'CO', Pid='c18', Run=1.
0712 14:56:51.78 Start process 'LG', Pid='c20', Run=1.
0712 14:56:51.85 Start process 'NS', Pid='c28', Run=1.
0712 14:56:52.28 Start process 'SL', Pid='c84', Run=1.
0712 14:56:52.38 Start process 'TR', Pid='c8c', Run=1.
0712 14:56:52.39 Start process 'WD', Pid='c9c', Run=1.
0713 06:30:13.64 Start process 'SL', Pid='140c', Run=2.
0713 06:30:33.91 Start process 'SL', Pid='2d0', Run=3.
0713 06:30:54.16 Start process 'SL', Pid='e3c', Run=4.
0713 06:31:14.41 Start process 'SL', Pid='b24', Run=5.
0713 06:31:34.66 Start process 'SL', Pid='179c', Run=6.
0713 06:31:54.91 Start process 'SL', Pid='1728', Run=7.
0713 06:32:15.14 Start process 'SL', Pid='764', Run=8.
0713 06:32:35.41 Start process 'SL', Pid='12f8', Run=9.
0713 06:32:53.61 Start process 'SL', Pid='15f0', Run=10.
0713 06:33:14.24 retry limit of retries=10 on PROCNAME:SL
0713 06:33:35.60 OS_SOCKET_connect: Error (10061) in connect()
0713 06:33:35.60 GM_IPC_chnl_open_connect: Failed to connect to RT. Retrying ...
0713 06:33:40.52 OS_SOCKET_connect: Error (10061) in connect()
0713 06:33:40.52 GM_IPC_chnl_open_connect: Failed to connect to RT. Retrying ...
0713 06:33:45.46 OS_SOCKET_connect: Error (10061) in connect()
0713 06:33:45.46 GM_IPC_chnl_open_connect: Failed to connect to RT. Retrying ...
0713 06:33:50.38 OS_SOCKET_connect: Error (10061) in connect()
0713 06:33:50.38 GM_IPC_chnl_open_connect: Failed to connect to RT. Retrying ...
0713 06:33:55.32 OS_SOCKET_connect: Error (10061) in connect()
0713 06:33:55.32 GM_IPC_chnl_open_connect: Failed to connect to RT. Retrying ...
0713 06:34:00.24 OS_SOCKET_connect: Error (10061) in connect()
0713 06:34:00.24 GM_IPC_chnl_open_connect: Failed to connect to RT
0713 06:34:01.24 OS_SOCKET_connect: Error (10061) in connect()

I'm pretty new to Control-m and i absolutely don't know why he shutdown...everything was fine before...

Any help very welcome ^^

ps:Sorry for my bad english...

Bye

Jérémie

wolfe · Post by **wolfe** » 13 Jul 2011 9:02

Is your windows server being rebooted everyday at 6:30?

soissons · Post by **soissons** » 14 Jul 2011 12:38

Hello Wolfe,

thank you to take time to help me

No it's only the Control-M server...
I already check if some Backup (it's a VM) was done the same time but no...

What i find strange it's the "login failed"...i never have a log like that...

soissons · Post by **soissons** » 15 Jul 2011 9:19

Ok guys it's OK

on some logs we had this : "GM_TIME_fmt_to_bin : the year 0 is earlier than the required : 1970"

And it's a bug fixed by the Fix Pack 6 for Control-M server.

I applied the Fix and my Control-M server don't shutdown now ^^

If you have the same issue: apply the Fix Pack 6