Can Control-M create incident tickets in BMC remedy?

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moha1984
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Can Control-M create incident tickets in BMC remedy?

Post by moha1984 » 23 Jan 2011 2:22

Hi All -


I have some queries regarding control - m and bmc remedy


1.Can control-m create incident tickets in bmc remedy ticketing tool when a job fails?
2.If yes, is this feature that comes as default with control-m installation? If not, how to enable this feature?

Pls let me know
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markf
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Post by markf » 26 Jan 2011 2:43

Yes, this is a simple process. Configure the "CONTROL-M/Server Do Remedy parameters" (see page 398 of the CM Server Admin Guide) and then use the "DO Remedy" option in the Job Definition.
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