No Alert for Agent Down ???
No Alert for Agent Down ???
We receive alerts when our CM cannot communicate with our agents. We have always received alerts. Recently, two of our agents were rebooted and we didn't receive any alert. They both rebooted very quickly. Is there a time parameter default check to check the agents? Could it be that the agent was back up before CM knew it was down?
- th_alejandro
- Nouveau
- Posts: 188
- Joined: 26 Nov 2008 12:00
- Location: Bogotá
try this...
Using Control-M configuration maneger :
-Click on Control-M Agent
- Click on retry/timeout tab
- Fill desired time in second for 'Check interval' and 'Retry interval'
Other options are available using menu 'Tools', option 'System Parameters' and 'Control-M EM system parameters'.
-Click on Control-M Agent
- Click on retry/timeout tab
- Fill desired time in second for 'Check interval' and 'Retry interval'
Other options are available using menu 'Tools', option 'System Parameters' and 'Control-M EM system parameters'.
- th_alejandro
- Nouveau
- Posts: 188
- Joined: 26 Nov 2008 12:00
- Location: Bogotá
Where to look ?
You must have at least 3 icons (in windows): 1 for GUI, 1 for Desktop and 1 for Configuration Manager (emccm.exe).
If you're using ctm administration via AIX (unix), use ctmmenu and find this options.
If you're using ctm administration via AIX (unix), use ctmmenu and find this options.
- th_alejandro
- Nouveau
- Posts: 188
- Joined: 26 Nov 2008 12:00
- Location: Bogotá
Menu
Click on 'Tools' Menú. This menu appears just up your column TYPE.
Click on option 'System Parameters'. This options is an option from the 'Tools' menú. When you display 'tools' menu, select this option.
Click on sub-option 'Control-M EM system parameters'. This option is just at right from yout 'System Parameters' option.
Click on option 'System Parameters'. This options is an option from the 'Tools' menú. When you display 'tools' menu, select this option.
Click on sub-option 'Control-M EM system parameters'. This option is just at right from yout 'System Parameters' option.