Hello experts:
I have an issue with my CTM Server, no matter how many times I restart my physical server or CTM Services, Gateway remains with "No sync" message on Configuration Manager.
I already tried to start gateway by stopping service in Task Manager and initialized it by using ecs_gtw -dc DATACENTER -force_dwl and I'm getting the exact same behavior,
I already tried stopping / starting Control-M Server, Control-M Server Configuration Agent, and nothing seems to be working, I'm getting this messages on gtw logs:
[23@07:46:18.457:] ===> INFO: Starting gateway for
data center >DATACENTER<on>hostname<port>1529<locale>English_United States.1252<time>07:46:18.457:<23> INFO: database type: MSSQL.
[07:46:25.598:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1184
[23@07:46:25.629:] ===> INFO: Start connection attempt with CTM: DATACENTER (hostname : 2370) Using TCP Protocol
[23@07:46:25.629:] ===> INFO: OPEN with CTM: DATACENTER (hostname), Using TCP Protocol, Time: 07:46:25.629:
[23@07:46:43.020:] ===> INFO: GCS - OPEN comm or Sync request received.
[07:53:32.864:] ipr_tcp_read(): read() error 10054 on channel 1184
[23@07:53:32.864:] ===> WARNING: CLOSE with CTM: DATACENTER (hostname), Time: 07:53:32.864:
[07:53:34.395:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1172
[23@07:53:34.395:] ===> INFO: Start connection attempt with CTM: DATACENTER (hostname : 2370) Using TCP Protocol
[23@07:53:34.395:] ===> INFO: OPEN with CTM: DATACENTER (hostname), Using TCP Protocol, Time: 07:53:34.395:
[07:53:34.395:] ipr_tcp_write(), write() error 10054 on channel 1172
[23@07:53:34.395:] ===> WARNING: CLOSE with CTM: DATACENTER (hostname), Time: 07:53:34.395:
[23@07:53:35.426:] ===> INFO: Start connection attempt with CTM: DATACENTER (hostname : 2370) Using TCP Protocol
[23@07:53:35.426:] ===> INFO: OPEN with CTM: DATACENTER (hostname), Using TCP Protocol, Time: 07:53:35.426:
[07:53:48.020:] ipr_tcp_read(): read() error 10054 on channel 1184
[23@07:53:48.020:] ===> WARNING: CLOSE with CTM: DATACENTER (hostname), Time: 07:53:48.020:
[07:53:49.098:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1180
[07:53:49.114:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1184
[23@07:53:49.114:] ===> INFO: Start connection attempt with CTM: DATACENTER (hostname : 2370) Using TCP Protocol
[23@07:53:50.114:] ===> INFO: OPEN with CTM: DATACENTER (hostname), Using TCP Protocol, Time: 07:53:50.114:
[07:53:50.114:] ipr_tcp_read(): read() error 10054 on channel 1180
[23@07:53:50.129:] ===> WARNING: CLOSE with CTM: DATACENTER (hostname), Time: 07:53:50.129:
[07:53:51.207:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1180
[07:53:51.207:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1324
[23@07:53:51.207:] ===> INFO: Start connection attempt with CTM: DATACENTER (hostname : 2370) Using TCP Protocol
[23@07:53:52.207:] ===> WARNING: CLOSE with CTM: DATACENTER (hostname), Time: 07:53:52.207:
[23@07:54:11.614:] ===> INFO: Start connection attempt with CTM: DATACENTER (hostname : 2370) Using TCP Protocol
[23@07:54:11.614:] ===> INFO: OPEN with CTM: DATACENTER (hostname), Using TCP Protocol, Time: 07:54:11.614:
------------ Diagnostic Parameters -------------------------------------------------------------------------------------------------
Diagnostic device is a kind of 'Cyclic', it prints out into #5 file(s), file capacity is #25000 messages
DefaulDebugLevel=2, DefaultBufferLevel=4, file pattern IsPIDUsed=TRUE, logger mode UseFileLevel=FALSE .
Cleanup settings are: ApplyCleanup=TRUE, RetainDays=3
-------------------------------------------------------------------------------------------------------------------------------------
------------------ List of all component versions ---------------------
em_security version=6.04.01;build=10021;timestamp=Jun 26 2009 15:58:35;os=Windows;compiler=MSC_1400;location=D:/ccm_wa/ecs/EcsTop-bldrem_EM640FP2_W_SQA/EcsTop/;host=TLV-VM-PRD-002;note=;
em_foundation version=6.04.01;build=10021;timestamp=Jun 26 2009 15:58:12;os=Windows;compiler=MSC_1400;location=D:/ccm_wa/ecs/EcsTop-bldrem_EM640FP2_W_SQA/EcsTop/;host=TLV-VM-PRD-002;note=;
core_diag version=3.0;build=10056;timestamp=Jun 26 2009 15:00:30;os=Windows;compiler=MSC_1400;location=D:/ccm_wa/ecs/EcsTop-bldrem_EM640FP2_W_SQA/EcsTop//corekit;host=TLV-VM-PRD-002;note=;
core_util version=3.0;build=10056;timestamp=Jun 26 2009 15:00:15;os=Windows;compiler=MSC_1400;location=D:/ccm_wa/ecs/EcsTop-bldrem_EM640FP2_W_SQA/EcsTop//corekit;host=TLV-VM-PRD-002;note=;
------------------------------------------------------------------------
23/11/2011 07:53:32.848 [1] xalerts_sender_helper XAlertsSendMsg XAlert (E) :EM-29008E: GTW - Active Download Failure.
Active Download Failure. CONTROL-M DATACENTER, Odate 20111122, Net Name (111123001_E), Sequence Number 1.
. (rc 0)
Hope I can get my CTM going.
Regards.
Trouble with GATEWAY (NO SYNC MESSAGE) ****SOLVED****
- rich_arredondo
- Nouveau
- Posts: 16
- Joined: 04 Nov 2011 12:00
Trouble with GATEWAY (NO SYNC MESSAGE) ****SOLVED****
Last edited by rich_arredondo on 29 Nov 2011 1:39, edited 1 time in total.
- philmalmaison
- Nouveau
- Posts: 1148
- Joined: 08 Jun 2007 12:00
- Location: Ile de France
- rich_arredondo
- Nouveau
- Posts: 16
- Joined: 04 Nov 2011 12:00
Components on the same box
All of the components are on the same box (Server, EM and Agent), that's because this sounds really weird to me, no firewalls between and still getting the error.
- rich_arredondo
- Nouveau
- Posts: 16
- Joined: 04 Nov 2011 12:00
SOLVED
Thanks a lot for your support, but for any strange reason I could solve it by following this steps:
- Perform ecs_gtw -force_dwl -take_over
- It kept on downloading
- Perform ctmsuspend
- I leveled up the debug level for CO, CD and RT on Server Debug
- Placed the following parameters on Gateway under "Aditional Parameters": -dbg 3 -T 5
- Restarted all of the components and Gateway remained "Connected" again
After that I took off those parameters from Gateway, restarted my server and everything worked fine.
- Perform ecs_gtw -force_dwl -take_over
- It kept on downloading
- Perform ctmsuspend
- I leveled up the debug level for CO, CD and RT on Server Debug
- Placed the following parameters on Gateway under "Aditional Parameters": -dbg 3 -T 5
- Restarted all of the components and Gateway remained "Connected" again
After that I took off those parameters from Gateway, restarted my server and everything worked fine.