PROBLEM WITH GATEWAY

[rich_arredondo]

Hello experts:

I had this problem today with an Enterprise Manager Installation:

After performing some maintenance on Control-M Server Database, I wasn't able to get my gateway working, I tried stopping services several times, I restarted my Windows server but nothing worked, finally I decided to delete em640 and ctm640 tables, uninstall CTM-EM and CTM Server and perform a clean install, I did that because of the rush of being working in a production environment, and everything worked fine.

Has anyone of you had this kind of problem?

I looked at the EM log and I kept receiving this errors everytime I tried to connect my Gateway:


[15@17:44:05.272:] ===> INFO: Starting gateway for
data center >esmbanpeproap04<on>PERBANPEPROCTM2<port>4684<locale>English_United States.1252<time>17:44:05.272:<15> INFO: database type: MSSQL.
[17:44:12.413:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1056
[15@17:44:12.413:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:44:13.445:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:44:13.445:

[17:44:32.398:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1068
[15@17:44:32.398:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:44:33.429:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:44:33.429:

[17:44:52.352:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1080
[15@17:44:52.352:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:44:53.383:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:44:53.383:

[17:45:12.696:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1080
[15@17:45:12.696:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:45:13.743:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:45:13.743:

[15@17:45:14.368:] ===> INFO: GCS - OPEN comm or Sync request received.
[17:45:32.681:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:45:32.681:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:45:33.712:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:45:33.712:

[17:45:52.666:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:45:52.666:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:45:53.697:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:45:53.697:

[17:46:12.682:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:46:12.682:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:46:14.744:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:46:14.744:

[17:46:32.708:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:46:32.708:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:46:33.741:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:46:33.741:

[17:46:52.723:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:46:52.723:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:46:53.756:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:46:53.756:

[17:47:12.770:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:47:12.770:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:47:13.803:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:47:13.803:

[17:47:32.785:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:47:32.785:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:47:33.818:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:47:33.818:

[17:47:52.143:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:47:52.143:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:47:53.801:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:47:53.801:

[17:48:12.142:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:48:12.142:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:48:13.175:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:48:13.175:

[17:48:32.157:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:48:32.157:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:48:33.190:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:48:33.190:

[17:48:52.172:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:48:52.172:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:48:54.238:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:48:54.238:

[17:49:12.203:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:49:12.203:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:49:13.236:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:49:13.236:

[17:49:32.218:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:49:32.218:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:49:33.251:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:49:33.251:

[17:49:52.233:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:49:52.233:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:49:53.266:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:49:53.266:

[17:50:12.248:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:50:12.248:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:50:14.314:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:50:14.314:

[17:50:32.263:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:50:32.263:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:50:33.296:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:50:33.296:

[17:50:52.278:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:50:52.278:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:50:53.311:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:50:53.311:

[17:51:12.293:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:51:12.293:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:51:14.359:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:51:14.359:

[17:51:32.293:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:51:32.293:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:51:33.325:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:51:33.325:

[17:51:52.289:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:51:52.289:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:51:53.321:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:51:53.321:

[17:52:12.301:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:52:12.301:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:52:13.333:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:52:13.333:

[17:52:32.281:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:52:32.281:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:52:33.313:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:52:33.313:

[17:52:52.277:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:52:52.277:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:52:53.309:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:52:53.309:

[17:53:12.305:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:53:12.305:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:53:13.337:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:53:13.337:

[17:53:32.301:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1092
[15@17:53:32.301:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:53:33.333:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:53:33.333:

[17:53:52.313:]ipr_tcp_open_connect_i_new, connect() timed out 0 seconds for channel 1084
[15@17:53:52.313:] ===> INFO: Start connection attempt with CTM: esmbanpeproap04 (PERBANPEPROCTM2 : 2371) Using TCP Protocol
[15@17:53:54.376:] ===> WARNING: CLOSE with CTM: esmbanpeproap04 (PERBANPEPROCTM2), Time: 17:53:54.376:


I hope you can give some feedback about this issue.


Kind Regards.

[th_alejandro]

Did you make any chages to firewall ?. Maybe some ports have been restricted ?

[rich_arredondo]

No changes were made to firewall, all components are running on the same box.