Job remains yellow....

dkaris · Post by **dkaris** » 26 May 2010 4:16

Hello group,

I have a job that runs an embeded script...

At first it runs the netuse command in order to create a network drive,

Then it sets some enviromental variables and

Finally it calls an exe file...

From time to time this job remains yellow forever and I am forced to kill it.

I have already set the variable "Job children inside job" to N but still I cannot avoid the problem....

Any ideas?

Regards

Dimitris

gyang9 · Post by **gyang9** » 26 May 2010 8:36

do you know if you switch the user when you run the job on the agent?

dkaris · Post by **dkaris** » 27 May 2010 11:48

@gyang9: Yes we have the agent setting to Log on as user if you mean that...

@tabpgr: I will try it and see what are the results...

Walty · Post by **Walty** » 27 May 2010 9:12

Hi,

Just other suggestions to investigate:

1. Your job run correctly if submitted manually ?
2. Only this job that stuck in yellow or all jobs on this agent ?
3. Can you run just a test (like dir) in your enbeded script ?
4. Protocol version and ports are corrects for this agent?
5. Tracker still running on this agent ?
6. Execute ping from the CONTROL-M/Server (ctm_menu) and CONTROL-M/Agent (ag_diag_comm)
7. Check your available space on agent
8. Have you see the PROCLOG logs from the agent or from the CONTROL-M/Server (ie:NSxxxx.log)
9. Do you use a firewall ?