Client show unavailble when we try using the 6.4 version

Banshee06 · Post by **Banshee06** » 02 Jun 2010 11:57

We are upgrading to version 6.4 have another server with all the data on it. When I try to run a job on on ftp server the job fails and the nodes says unavailble. I can ping it and its availble and show availble but when I try just doing a ls on it it goes to unavailble. All of the other 7 cleint work just fine. So we jumped back to our old Control-M version. Anyone have any ideas on this one.
Thank you.

Polis · Post by **Polis** » 03 Jun 2010 9:57

Hi,

Check Firewall settings between that host and your Control-m server.
Also check that communication protocol between Ctm6.4 and your agent is the same

Banshee06 · Post by **Banshee06** » 03 Jun 2010 4:08

We checked the firewall and all is good there.
Could there be a conflict with the old Server still having the client available on it while we are trying to talk to the new one?

Polis · Post by **Polis** » 03 Jun 2010 4:15

Hi,

Yes it might be true. Even some configuration might be broken afterwards, if 2 Control-M servers will try to communicate with one agent.

Regards,

Banshee06 · Post by **Banshee06** » 03 Jun 2010 4:20

When we cut back to the old one the client worked fine.
Next time I will try to disable the client from the old one before trying it on the new version.